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Data comes in from every direction.  With Verint solutions you can capture, analyze, visualize, and act on the data to make more informed business decisions.

Actionable Intelligence

Use Verint Solutions to Help You Take Action

Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond, and take action.

Our solutions help organizations address two areas of the Actionable Intelligence market—Customer Engagement and Cyber Intelligence. And they do this by capturing large amounts of information from numerous data types and sources, using analytics to glean insights from the information, and leveraging the resulting intelligence to help them optimize customer engagement and make the world a safer place.

Our leadership positions in Actionable Intelligence are driven by our highly-scalable, enterprise-class software and services with advanced, integrated analytics for both structured and unstructured information. With Verint solutions and value-added services, organizations of all sizes and across many industries can make more informed, timely, and effective decisions. 

Customer Engagement Solutions

Verint Customer Engagement Solutions are designed to empower organizations to evolve their customer engagement operations through the use of real-time intelligence shared enterprise-wide.

Our customer engagement portfolio is comprised of best-in-breed software and services for Voice of the Customer, Workforce Optimization, Employee Engagement and Engagement Channels, as well as Security, Fraud and Compliance. Organizations can “start anywhere” with their technology investment and deploy in the way that best suits their business—whether on-premises, via private cloud or public cloud, or using a hybrid approach.

Today, organizations around the world leverage these solutions in their contact center, branch and back-office operations, as well as customer experience and digital marketing functions, to enhance customer and employee engagement, create more loyal customers, enable more efficient operations and drive more profitable business outcomes

Cyber Intelligence Solutions

Verint Cyber Intelligence Solutions are comprised of industry-leading security and intelligence data mining software solutions used for a wide range of applications.

These include predictive intelligence, advanced and complex investigations, security threat analysis, and electronic data and physical assets protection. The software also is used to help organizations generate legal evidence, prevent criminal activity and avert cyber-attacks.

The cyber intelligence solutions from Verint are deployed globally for government, critical infrastructure provider and enterprise customers.

To address the need for Actionable Intelligence across many use cases in customer engagement and cyber intelligence, we have developed an innovative foundationVerint’s advanced Actionable Intelligence platform.  We define our platform as having the following four components:

  • Data CaptureOur Actionable Intelligence platform enables the capture of a wide range of data, including both structured and unstructured data such as operational, transactional, network, and web data. Our platform is designed to support big data applications that depend on the ability to capture, store, and manage very large data sets from multiple data sources.
  • Data ProcessingOur Actionable Intelligence platform facilitates the process of taking structured and unstructured data from multiples sources, then cleansing, fusing, and preparing the data for analysis. This data processing stage is particularly important in applications that require data capture and fusion from multiple sources, different systems, and numerous environments.
  • Data AnalysisOur Actionable Intelligence platform enables the use of a wide range of analytical engines for  data analytics, including classification, correlation, anomaly detection, identity extraction, behavioral analysis, and predictive analytics.  Big data analysis is a crucial step in identifying critical insights that otherwise might not be intuitive.
  • Data VisualizationOur Actionable Intelligence platform facilitates the presentation of crucial insights from the data to decision makers and the provision of workflow, collaboration, and case management capabilities so they can make more timely and informed decisions.  The platform supports many use cases, and the type of data visualization used for delivering actionable insights to users can be optimized based on the specific user environment.

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+31 88 010 8300 - Apeldoorn
+32 9 352 00 28 – Gent

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